Refund policy

Last updated: August 29, 2026

At LureQueen, we want you to be happy with your order. Because we sell intimate apparel, however, we cannot accept returns of panties for hygiene and health reasons once they have been delivered.

Non-Returnable Items

For hygiene reasons, panties and other intimate apparel are not eligible for return or exchange once delivered, except where required by applicable law or where the item is defective, damaged, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@lurequeen.com, preferably within 7 days of delivery.

Please include your order number and clear photographs showing the issue. We will review the matter and, where appropriate, offer a replacement or refund.

Refunds

If you are entitled to a refund, we will process it to your original payment method. The time it takes for the funds to appear in your account depends on your payment provider.

Cancellations and Statutory Rights

You may have cancellation, refund, or other consumer rights under the laws applicable to your country of residence. Nothing in this policy limits any rights that cannot legally be excluded or restricted.

Where a statutory cancellation or return right applies to an intimate product, any applicable hygiene or health protection exception will be applied in accordance with the law.